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Article 1 – APPLICATION OF THE TERMS & CONDITIONS
As soon as the order is completed on our website, the buyer engages himself to respect all the terms and conditions below.
They are accessible for all and are published on our website. We can send a copy on request.
Article 2 – PRICES
Our prices are valid except error, not engaging the seller and if stock is available.
The prices are those that are indicated on our website when the order is completed (except error or omission)
Article 3 : PAYMENT METHOD
• Credit card payemnt secured by be2bill
• Bank transfer payment: we can send us a bank transfer through our partner bank. You will find our bank details when you will choose your payment method
Orders are effective only after reception of payment. Any order that has not been paid after a week will be cancelled without warning.
Property transfer is considered complete as soon as the product is delivered to the provided address. Mature Wine Finer only delivers its merchandise after reception of payment or cash payment when retrieved from the warehouse.
Article 4 : DELAY AND AVAILABILITY
We will start the delivery process, from Monday to Friday, after reception of the payment. The order will be sent to the indicated address at the checkout phase.
Delivery in Belgium will generally occur in 2 days.
Deliveries to other countries will vary in function of the destination (please check our table for details). Note that deliveries will only occur between Monday and Wednesday included. For more information or particular delivery request please contact us. We will only process an order if it is available in stock. If an order cannot be processed, we will reimburse the buyer or replace the merchandise according to the buyer’s wishes.
Article 5 : PRICES
Our website indicates prices that include and exclude all taxes (we show both). All prices are in Euros. VAT is 21%. Often our products are submitted to the VAT on the margin : it is therefore often non-recoverable. Prices are valid for the indicated bottle and format. For transport and insurance costs, please refer to the relevant articles.
Prices are non-contractual.
Mature Wine Finder has the right to modify its prices and correct mistakes at any time. If the price of an order changes are order completion, the buyer has the right to cancel the order at no cost.
Article 6 : DELIVERY COSTS
Retrieval from our warehouse
No cost if the order is retrieved within 30 days. After that, €2 / month / 75cl bottle will be charged.
See our table on the Delivery section
Insurance for breakage, theft and loss is included up to €500 for Belgium; for other countries there is an extra charge of €1.5 (EU) or €2 (ROW). We also propose a complimentary insurance up to €25,000, which costs between 0.1% and 0.2% of the value of the package. We provide a high quality packaging that is adapted to the product (check pdf for tests results in the Delivery section). Complimentary BPost insurance up to €25,000 available, which costs between 0.1% and 0.2% of the value of the package (see Delivery section and http://www.bpost.be/site/fr/business/index.html). This insurance is a contract that is concluded between the buyer and Bpost; Mature Wine Finder will at no point be responsible for the execution of this contract.
Bpack World Express option available on request
It is very important that the person receiving the order check the package content before signing the delivery slip. Any anomaly will need to be clearly mentioned on the slip with the name and the quantity of the missing wines and signaled to the transporter by registered letter within 3 days after reception of the order. As soon as we will receive the letter, we will reimburse you through the insurance or we will replace the wines.
Please be sure that the address details you have provided are correct. Make sure that you (or somebody representing you) are present when the delivery occurs. Please also provide a phone number where we can reach you.
Mature Wine Finder is a Belgian company that follows Belgian law. If the addressee does not live in the delivery country, he is personally responsible for import rights, excise and other taxes applicable in that country.
Article 7 : WITHDRAWAL PERIOD
A withdrawal period is offered to the client; he has a period of 14 days, which starts when the order has been delivered. The exchange or the refund will be executed within 30 days once we have received the returned package.
The order will need to be sent back in its original packaging along with the bill. Delivery costs (both ways) will be the responsibility of the client.
Mature Wine Finder will have to be kept informed of the return of the merchandise by email or letter.
Article 8 : LEGAL INFORMATION
It is illegal to sell alcohol to minors under 16 years old. The buyer confirms that he is 16 years old or older at the time of the purchase.
Excessive alcohol consumption is dangerous for your health. Drink with moderation.
Mature Wine Finer will treat all your personal information confidentially and will never sell or give them to other parties.
Article 9 : OTHERS
Visuals used on this website are not contractual.
In most cases we have a real photo of the product we sell. For products where several bottles are available, the photo will represent a single bottle from the batch. All relevant issues (wine level, damages to the sticker, etc) will be signaled in the description.
Wine description: Mature Wine Finder cannot be held responsible for the comments, critics and general descriptions of the wines.
Mature Winder Finder cannot be held responsible for the non-conformity or issues with the products (corked wine, counterfeit, other defaults). We purchase these wines in good faith and are very vigilant to these details.
Article 10 : LITIGATION
In case of litigation, Belgian jurisdiction will apply. The potential refund will never exceed the value of the merchandise that was ordered and delivered.